Technical Support Technical Support

Frequently Asked Questions

SelectColdFusion FAQ

Q: Are there any references on Cold Fusion that would help me with my development?

A: Adobe's site is a great place for information about ColdFusion including coding references. The following link has a complete online CFML reference not just to the latest version, but also several older versions: CFML Reference. They have plenty of information including many examples.

Q: What is Cold Fusion?

A: ColdFusion is a web application development platform. It is also a tag based programming language used by developers to create dynamic web page applications on corporate intranets and the Internet. ColdFusion gives developers a way to quickly build powerful Web applications that integrate with key server technologies such as relational databases and SMTP email.

Q: Do I need any special tools to use Cold Fusion?

A: No. The Cold Fusion language is tag based, just like HTML. Therefore, any standard web authoring tool that allows editing of HTML can be used. As a result, all development and debugging of a Cold Fusion application can take place right on the Spiderlink servers. If you plan to do heavy development work with Cold Fusion, you may find it easier to purchase a copy of Cold Fusion to do all your development on your local computer, and only copy the finished product to our servers. Go to Adobe's website for more detailed information about ColdFusion.

Q: Do I have to buy Cold Fusion?

A: Our shared Windows servers support ColdFusion, so you do not have to purchase the software as long as you are a shared client. Dedicated clients will need to purchase ColdFusion or any other third party software as needed. With our managed plans we handle everything from the installation of ColdFusion to all administrative functions.

Q: What databases can I use with Cold Fusion?

A: You can use any ODBC-compliant database such as Microsoft Access, Microsoft SQL Server, or even MySQL. We recommend MySQL or SQL Server for sites that require large volumes of data and query transactions. Contact our support team if you need help deciding on which type system to deploy.

Q: What version of Cold Fusion do you support?

A: We currently support version version 5.x, 7.x, 8.x and 9.x. on our servers. Please contact us if you have a specific preference so we can make sure and set up your website on the appropriate server.

Q: Do you support CFX tags?

A: Yes, we support both CFX tags and CFFile tags.
Some of the common tags we support are :
CFX_PAYMENTNET (for use with Payflow Pro)
If there is a special tag you would like us to include, please contact us and we will do our best to accommodate your request.

Q: When I need to update my database can I just FTP over the old one?

A: We always suggest first uploading a copy of your new database under a different name. Then, you can rename or delete the live database, and rename your new database file to what it should be. This process is important in order avoid corruption to your database since it resides in a multi-user environment and is constantly being updated. We always un-check the "maintain database connections" setting in the CF Administrator which helps to avoid database file locks.

Q: Where can I learn more about Cold Fusion?

A: Your best bet is to visit Adobe. We also have links to the ColdFusion Reference and sample code on our Technical Support page.

SelectDedicated Server FAQ

Q: When should I upgrade to a dedicated server?

A: We will usually contact you with alternatives if we feel you have outgrown a shared server. Web sites that generate heavy traffic and use a great deal CPU and disk resources are candidates for a Dedicated Server.

Q: Do you handle all administration of the servers?

A: Our Dedicated Server proposal include 100% setup and administration of your servers. This is where we get very competitive. You need never allocate your own resources for anything from installing/upgrading software/hardware, to adding mappings in IIS, permissions, SQL Server admin, Windows or Linux updates, etc. You can rely on us for all your technical needs from the simplest day to day administration of IIS/SQL Server, Cold Fusion, to third party software installation/configuration or anything in between. 24X7 support is included for any technical/service matters. Full system and file based backups are included with all dedicated server plans. Our years of experience managing Windows and Linux based web and database servers make it possible for us to quickly carry out these type of requests and troubleshoot any problems that may arise. Unless you have someone very well versed with these services, setting up and administering this type of configuration can quickly consume valuable resources. Even with a technician in house who can perform these tasks, their skills may be better utilized elsewhere!

Q: Do we need to set up our own mail server with the dedicated server plans?

A: Email services such as email forwarding are provided free of charge for Dedicated Server customers. We also offer a limited number of Pop3 accounts as part of the service. Clients who have more demanding mail server needs can also use our services in managing a dedicated mail server.

Q: Do you offer administration services for our box?

A: Yes. Our administration package gives Dedicated Server clients an out-of-the-box solution tailored to their web server needs. Spiderlink will set-up, maintain and administer your dedicated Web, Cold Fusion, and SQL server.

Q: What operating systems do you handle?

A: We have years of experience with all versions of Windows Server. We also deploy and support Linux CentOS Enterprise. Both are robust and feature rich platforms widely used to host public and private web and database servers.

Q: Do you handle load balancing for heavy traffic sites?

A: Yes. We support both hardware and software based load balancing solutions. Client sites that experience heavy traffic and resource consumption can rely on our qualified technicians to assess your current environment and recommend the best distributed solution for your online application.

Q: Can your staff handle SQL Server related issues?

A: Relational database systems such as Microsoft SQL Server and MySQL is our specialty. Our technicians are database administrators with decades of experience who are eager to help.

Q: What happens the operating system on my server gets corrupted?

A: There are many things that can go wrong with Windows and Linux systems alike. We make sure to do full system backups at least once a week, as well as daily and weekly file level backups on a regular basis.

Q: Do you handle SQL Server replication for our dedicated servers?

A: Yes. If you have two or more dedicated servers that require replication, we will handle all the setup and scheduling tasks. We will always make sure that we have a good understanding of your application needs so that we can suggest the most suitable replication methods.

Q: What remote administration tools come with my virtual server?

A: You can perform several basic functions on your virtual server through our client login administration area. Once you log in, select "Virtual Server Administration", and you will see several administration tools. With the click of a mouse, you can reboot, pause, and shut down your server. Windows users can also use Remote Desktop to gain remote control access into their system. Likewise, Linux users can use any SSH client to access their system with root access. All of our Linux virtual servers also come pre-installed with the "Webmin" control interface for easy access various administrative tools for Apache, MySQL and other application and system functions.

Q: Do we need to have a Firewall for our dedicated Web server?

A: Firewalls are mainly used by companies that want to protect their Internal network or Intranet from the outside world. A company network is typically made up of several workstations, with sometimes hundreds or even thousands of end users managing these machines. Even one badly configured workstation can give a hacker access to all resources on the network. A Firewall can help prevent hackers from entering the company network even if one or more workstations have security issues.

Web servers meant to server content on the Internet do not need to be behind a firewall. In fact, most companies that have firewalls setup will put their Internet Web server outside the firewall. The big difference is that a Web server is usually managed by a System Administrator who can setup permissions properly, and stay on top of operating system and application upgrades.

Q: How can we prevent a 'Denial of Service' attack from affecting our servers?

A: DOS and DDOS (Distributed Denial of Service) attacks such as the ones that have brought down Yahoo, Amazon, and many other big name sites can be very difficult to avoid. The attacker basically brings the network down by flooding it with large amounts of traffic. If the attack is coming from one computer, it's easy to determine the IP address and then deny access to that particular address at the Web server level and restore service. If the attack is coming from multiple servers, as was the case with Yahoo, Amazon, and others, it's a different story. In this case certain types of network packets are hitting the network from several different sources. Basically, the way it works is the attacker installs a malicious program on multiple servers which then send multiple requests to the target to flood the network. Attackers can install these programs on hundreds of compromised machines, which means that hundreds of unwitting participants can be involved in the attack.

This kind of attack is usually detected at the router level. All the network packets must pass through the router before hitting your machines, so with properly set router rules, this kind of attack can be avoided. The entire network is at risk in this type of attack, not just the target machine. Although a firewall can detect this kind of attack to a specific server(s), services may still be inaccessible because of flooding to the network. The Network Operations specialists at our computer facility have many years of experience in filtering out this type of nuisance.

Q: Do I need to be a system administrator to have a virtual server?

A: With our fully managed dedicated servers you can concentrate solely on your website content/development. We handle all aspects of your dedicated server from system updates, to day to day administrative functions like website setup, permissions, FTP settings and everything in between. As a Linux or Windows managed server client, you can rely 100% on our support team for all of your server technical requirements. Consider us an extension of your IT department in any server related matters!

Q: How often do backups take place?

A: All of our MySQL and SQL Server databases are backed up automatically on a daily basis and retained for several months. We also have system and file level backups scheduled weekly. Clients are also welcome to request ad hoc backups or other special content backups whenever necessary. Your website and database content safety is our priority.

SelectDomain Name Registration

Q: How do I register my Web Site domain name?

A: You will need to register a domain name before we can set up your web hosting account. Once you decide on a domain name, find out if it's available by doing a look-up with one of the various registrars. If your domain name is available, you can proceed with registering the name through them. Below are a few registrars to choose from:
Network Solutions.

Q: When I registered my domain, I was asked for my Domain Name Servers. What are they ?

A: These are the DNS servers Spiderlink uses to point to your Web Site.
The information they requested is as follows:

Q: When I registered my Domain, I was asked for a Technical Contact. What is this ?

A: The Technical contact info is as follows:
Contact # sr793
This is Spiderlink's contact number. If the regiter has any questions they will contact us.


Q: Do you support PayFlow?

A: Yes. Several of our shared servers have the necessary components installed to work with your ColdFusion and ASP scripts. Please check out the following Payflow Pro Guide for more information.

Q: What is Verisign Payflow Pro?

A: Payflow Pro a robust, versatile online payment processing solution for e-commerce merchants that allows online stores to easily and securely accept and process credit card, debit card, purchase card, electronic check, and ACH payment.

Q: Who is LinkPoint and do you support this method for ecommerce?

A: Yes, we have the necessary Com object installed on our servers to support the LinkPoint system. LinkPoint is a division of Card Services which is one of the largest credit card companies around. If you go to their site you will see a link to documentation:

The DLL file we registered on our shared servers is: LpiCom_5_4.dll

SelectEmail Services

Q: I cannot access my email. Error says - The POP3 server is locked by another session.

A: To remedy the situation. Do not try to access this email account for approx 15 minutes ( or longer ) and the email server will release the connection.
This just means that either a connection was dropped in the middle of a download, or two mail accounts were trying to access the mailbox at the same time. Any attempts to download mail before the 10 or 15 minutes is up "resets" that time. This means that the session remains locked for another 10 to 15 minutes. You may want to make sure her email program is closed so that it will not try polling for new email before that period of time has expired.

Q: What is the difference between Pop3 and IMAP email accounts?

A: We support both Pop3 and IMAP which are the most common email protocols today. Unlike IMAP accounts, Pop3 accounts are meant to be temporary repositories for incoming email messages. When an email is sent to a Pop3 user, the message is deposited into this repository which is then downloaded on to your computer with a standard mail client application like Outlook or Windows Live Mail. Your mail program can be configured to either remove the message from the server immediately after it downloads it to your computer, or it can leave a copy on the server which can be deleted after a number of days or when manually removed.

IMAP accounts are much different... all of your emails and their respective folders (i.e. Inbox, Sent Items, etc.) reside on the server. Most mail client programs only download the email headers when synchronizing with your computer or mobile device instead of actually downloading your complete emails with attachments. This is why it is important to archive or periodically force your mail client program to download full copies of your IMAP emails so that you have a local backup.

Q: What is your policy on SPAM?

A: We have strict policies against the use of our mail servers for sending out unsolicited mail. Generally, if we receive 2 or more complaints regarding SPAM sent through our system, we take immediate action and either warn our customers or block usage depending on the severity.

Q: How much disk space do I get with my Pop3 Account.

A: Each Pop3/IMAP user account comes with standard with 1GB of disk space by default. There is a limit of 5GB's of disk space for each domain name with our shared accounts. Clients can enjoy an unlimited number of user accounts within their domain name. Clients with larger disk space requirements can also upgrade to higher limits as needed.

Q: What are the SMTP and Pop3 Server names for me Pop3 account?

A: Below is the information you will need to connect to our servers for sending/receiving mail:

Pop3 Server Name:
SMTP Server Name:
Userid: xxxx Password: xxxx Email Address:

Q: Can I access my Spiderlink Email through a web browser?

A: Yes, Please visit and sign in using your Pop3 userid/password.

Q: Can I create multiple aliases for my Pop3 account?

A: Yes. You can add as many aliases as you wish through our Email Forwarding web page. You must first Log in using out Client Login page, select Email Administration, and then Email Forwarding.

Q: Can I set up email forwarding to multiple addresses?

A: Our Mail server only allows you to map one alias to one email forwarding address. You can however set up your Pop3 account to forward copies of any messages received to multiple destination addresses. You can do this through our Client Login Page.

Q: How can I customize my Pop3 Account further?

A: After you create a Pop3 account through our Client Login page, you can subsequently log in directly to our mail server at using the new Pop3 email address and password you created. Once logged in, you can add vacation messages, change your finger information, add multiple email forwarding addresses, etc.

Q: Can I create an auto reply vacation message?

A: Yes. you can log in directly to our mail server at using your Pop3 email address and password. Once logged in, you can add vacation messages, change your finger information, add multiple email forwarding addresses, etc.

Q: How do I backup my IMAP emails?

A: Although our email server is backed up along with all of your configuration settings, we do NOT backup your actual email content. For this reason IMAP protocol users should always make sure to configure their client mail program to download complete emails with attachments. Many mail programs only download the headers when synchronizing your mail with an IMAP server, which is actually fine when using your mobile devices, laptops, etc. Just make sure your primary computer is set up to fully download your messages so you always have a local copy. Newer versions of Outlook now do this by default, but older versions should be configured manually. Here is a good link on how to do this using Outlook:

Windows Live Mail clients that use IMAP can be backed up using the Export feature on the main menu. This will allow you to select a folder on your local computer, and export your mailbox folders to this designated location. Refer to the following link for more details on Exporting and Importing mail through your Windows Live Mail program:

SelectGeneral Database FAQ

Q: Can our file databases be uploaded to our home directories?

A: We designate a directory outside your web root folder specifically for your database files. After you upload the database file to your Web directory via FTP, we create an ODBC datasource name which you can use in your Cold Fusion/ASP scripts for querying your database. We have all the necessary ODBC drivers installed on our servers.

Q: Are databases in a secure directory, or can they be accessed directly through the web?

A: Your database is not accessible through a Web browser. We always setup your database folder outside the web root, which means you can upload your files via FTP to secure directory inaccessible by a Web browser.

Q: What databases do you support. Specifically, what ODBC Drivers do you have installed on your server?

A: We support the following ODBC databases
Microsoft SQL Server
Microsoft Access All versions
dBase All versions
FoxPro All versions
Paradox All versions
Microsoft Excel Driver All versions
Microsoft Text Driver

Q: What is the limit of Access in terms of capacity. I mean how much info can it store?

A: There is a file size limit of 2GBs for a Microsoft Access .mdb file. Even with this 2GB limit on the physical file size, Access can store hundreds of thousands of records... in some cases millions depending on what kind of data is being stored. From its inception, Microsoft Access was designed to be a desktop database system. Long running queries on tables with large amounts of records can tie up system resources especially in a multi user environment like a public website. This can cause system instability especially if your Web site receives a decent amount of traffic. Microsoft Access works fine when traffic is relatively low and there are not too many queries running simultaneously. If your site does not receive lots of traffic and your tables are small and well indexed, you probably do not need to be concerned with migrating to SQL Server or MySQL.

Q: After I've upload my Access database to the server. How do I reference it in my scripts?

A: After you upload your database file to this directory, send us email letting us know the database file name, and what type of database it is (e.g. Access, FoxPro etc.). We will then create what's called a "Data Source Name". This name will be the "alias" you use in your scripts for referencing the database. This same alias can be used with both Cold Fusion and ASP scripts.

SelectInternet Security

Q: What is SSL?

A: The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. SSL stands for Secure Sockets Layer. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.

Q: How do I get started in acquiring a Digital ID?

A: We fill out all the online forms on your behalf when setting up SSL for your website. is our SSL provider of choice. In order to get started, you must provide us with the following information:
1. Organization name. This must match the organization for your domain name.
2. Organization Contact Name.
3. Organization Contact Title.
4. Address, City, State, Zip, Country.
5. Phone, Fax, Email.
6. Payment: We do not charge for this service, however, we do pass along the cost imposed on us by our SSL provider Prices vary from year to year, but as a service provider we are able to get discounts which are passed along to our clients. For more information you can visit

Q: What is a DDOS (Distributed Denial of Service Attack)?

A: A DDoS attack is a coordinated attempt by several computers to overwhelm a single victim computer with large volumes of HTTP and other resource consuming requests.

Q: What is a DOS (Denial of Service Attack)?

A: A Denial of Service (DoS) attack is a general term used to describe an exploit whose purpose is to deny somebody the use of an online service - namely to crash or hang a program or an entire system. For example, in the early days of the world wide web, the Ping of Death exploit crashed most machines vintage 1995 by sending illegally fragmented packets to a wide range of victims.

Q: Do you support SSL encryption?

A: Yes. Clients wishing to deploy a website that displays or accepts sensitive data can use Secure Sockets Layer (SSL) cryptographic protocols on their site. Regular HTTP traffic consists of clear text data which can theoretically be captured by a third party using networking utilities. Public Wifi hotspots such as coffee shops of airports are especially vulnerable. For this reason we recommend using SSL for those areas of your site that require password authentication or other data entry applications that need to secure their content from prying eyes.

Q: Do you support SSL?

A: Yes. Clients wishing to deploy a website that displays or accepts sensitive data can use Secure Sockets Layer (SSL) cryptographic protocols on their site. Regular HTTP traffic consists of clear text data which can theoretically be captured by a third party using networking utilities. Public Wifi hotspots such as coffee shops of airports are especially vulnerable. For this reason we recommend using SSL for those areas of your site that require password authentication or other data entry applications that need to secure their content from prying eyes.

Q: DES (Data Encryption Standard)?

A: In cryptography, DES (Data Encryption Standard) was a popular algorithm for encrypting data in the late 1970's and on into the 1990s. It was standardized by the United States government (ANSI X9.17) as well as the ISO. DES used a symmetric-key block cipher method of encryption, one which has since been widely replaced with public key encryption algorithms.
DES ushered a new era of cryptography into the civilian application marketplace. Before DES, strong encryption was only available to large governments and military installations. Cryptography research was similarly limited. Anything that the average person might use could easily be cracked by a major government. DES created a well-defined, easily verifiable security architecture that was available to anyone. DES-capable products flooded the market. Beyond making encryption products available to anyone, DES essentially created the cryptographic community. Before DES researchers toiled away under government/big-business secrecy, Since DES became mainstream, cryptography has evolved significantly and become a normal computer-science subject.

SelectLinux CentOS Support

Q: How do you add the PHP_SQLITE extension in Linux CentOS?

A: One of our clients recently purchased a wonderful little application for creating custom WordPress Themes. It’s a PHP based application called Themeframe ( which allows you to visually format and configure your various WordPress pages, posts, and widgets. One look at the video demonstration on the website and I was sold. The big selling point is that there is little or no actual programming or manual CSS coding necessary in order to create a highly customized theme.

Themeframe runs on both Windows or Linux servers servers running PHP with the php-sqlite extension enabled. Configuring php_sqlite on Windows is straight forward. All that is required is a simple edit to the PHP.ini file. Specifically, adding the php_sqlite extension as follows:


You will also need to make sure the php_sqlite.dll file is located in the extensions folder along with any other PHP extensions.

The convenient thing about running PHP on Windows Server is that every extension you can think of for a particular PHP version are provided in one package. The same can be said for Linux installations when it comes to the most common PHP extensions, but unfortunately that is not the case with extensions like php_sqlite in particular. In the case of our client's CentOS 6.2 Linux server, downloading the PHP/SQLITE source files and compiling it was necessary to get it working. Below are the steps:

First install the C compiler, and make utility if they are not already installed:

> yum install gcc
> yum install make

Then download your PHP distribution. Make sure you download the exact same version that is running on your system! You can check the following site for your version of PHP: We were running PHP version 5.3.3 as showed in the commands below:

> wget

This downloads php-5.3.3.tar.gz to the current directory. Next, extract the Tar File:

> tar zxvf php-5.3.3.tar.gz

Next, go to the /sqlite folder within the extracted PHP source files:

> cd php-5.3.3/ext/sqlite

Next, prepare the build environment for the PHP extension:

> phpize

Next, configure and compile:

> ./configure
> make
> make install

The extension is now compiled and ready. Last but not least, make sure to create the sqlite.ini file as follows:

> vi /etc/php.d/sqlite.ini (add the line:

Restart Apache:

> service httpd restart

The php_sqlite extension is now installed on your CentOS system. Red Hat Linux and CentOS are pretty much identical and the above steps will work in both environments. Best of luck!

SelectMicrosoft Scripting Languages

Q: What are Active Server Pages?

A: Microsoft's Active Server Pages also referred to as ASP, was the original server side scripting engine that allowed web developers to create dynamically generated web pages on IIS. IIS is the web server that ships will all versions of Windows Server. With ASP, developers embed special programming code mixed with standard HTML. Like many of the modern scripting languages, ASP scripts can access external databases, interact with page objects such as Active-X or Java components, or create other types of dynamic output. The resulting HTML output appears as a static HTML page with the .asp extension.

Q: Are Active Server Pages the same as CGI?

A: They are similar from a programmers point of view. Active Server Pages and CGI scripts both produce dynamic output in the form of HTML pages.

Q: Do Active Server Pages Use Visual Basic?

A: This is one of the biggest misunderstandings about ASP. It is not Visual Basic nor is it its own language. A programmer must think of it as a container to use other languages. For example, languages supported by ASP include VBScript, Javascript and PerlScript. Any one of these languages are available with your ASP pages.

Q: Are server side includes supported on your Windows servers?

A: Yes, server side includes are supported on our Windows servers. By default, IIS supports the server side include file extensions .stm, .shtm, or .shtml. If your deployment requires .htm, .html or some other extension to also process server side includes, you can contact our support staff with this request.

Q: What databases can I use with Active Server Pages?

A: You can use any ODBC-compliant database such as FoxPro, Access, Paradox, etc. We also provide our clients with Microsoft SQL Server if needed (additional setup and monthly charges apply). Please contact for help in setting up your databases.

Q: You provide ASP and Cold Fusion. Can I use both? Is one better than the other?

A: You can use both in your website, although not on the same page. If you wish to discuss your needs and what may be the best method of implementing your particular Internet application, contact

Q: Do you support ASP.NET, and if so which version?

A: We support the latest versions of on our Windows servers. If your deployment requires an earlier version of like version 1.x or 2.x, simply let our support team know which version you need and we will install it.

Q: How do I send email using an ASP script?

A: We have a component called ASPEmail installed on the server. See the following sample code:

Set Mail = Server.CreateObject ("Persits.MailSender")

Mail.Host = "" ' Specify a valid SMTP server
Mail.From = "" ' Specify sender's address
Mail.FromName = "VeryHotCakes Sales" ' Specify sender's name

Mail.AddAddress "", "And rew Johnson, Jr."
Mail.AddAddress "" ' Name is optional
Mail.AddReplyTo ""
Mail.AddAttachment "c:\images\cakes.gif "

Mail.Subject = "Thanks for ordering our hot cakes!"
Mail.Body = "Dear Sir:" & Chr(13) & Chr (10) & _
?????"Thank you for your business."

On Error Resume Next
If Err <> 0 Then
???Response.Write "Error encountered: " & Err.Description
End If

SelectMicrosoft SQL Server FAQ

Q: How do we make database changes to our tables and indexes if we use SQL Server?

A: Customers using SQL Server as their back-end database will need to use the "Enterprise Manager" provided by Microsoft for managing your database. The Enterprise Manager is a Database management tool that is comes with Microsoft SQL Server. If you do not own a copy of Microsoft SQL Server, you can download the their 30 day SQL Server 2000 evaluation software. You can download this evaluation package from Microsoft's site. Even after it expires, the Enterprise Manager remains on your computer for you to use. FYI, SQL Server 2000 Evaluation is quite large (over 300MB's), so hopefully you have a broadband connection!

For more information on SQL Server 2000 visit Microsoft SQL.

You can download the SQL Server 2000 evaluation Here .

Q: How can I implement the convertion from Access to SQL Server.

A: Converting an Access database to SQL Server is very straight forward. First we create your new empty SQL Server database. After we create your new database, we will assign you a userid/password, along with instructions on how to procede. You will need to use the "DTS Import Wizard" to import all the Access tables into your new SQL Server database using the SQL Server "Enterprise Manager" on your computer . The "Enterprise Manager is a tool that is provided by Microsoft with their 30 day SQL Server evaluation software. You can download this evaluation package from Microsoft's site, and even after it expires, the Enterprise Manager remains on your computer for you to use. FYI, SQL Server 2000 Evaluation is quite large... its over 300MB's.

For more information on SQL Server 2000 visit Microsoft SQL.
You can download the SQL Server 2000 evaluation at Here.

Q: How do I connect to your SQL Server with my Enterprise Manager?

A: Here is the info you will need to connect to SQL server and manage your database remotely using your SQL Server Enterprise Manager:


1. From the Program menu>Sql Server 2000>Client Network Utility.
2. General Tab, Select TCP/IP from the Default Network Libarary drop down box.
3. Click ADD. Enter in Server Alias box the Server Name assigned by us ( example spider6 ).
4. Enter the server name or IP Address for the Computer Name (example:
5. Click OK.
--- Connecting with Enterprise Manager ----
1. Launch your 'SQL Server Enterprise Manager'.
2. Click on 'Action' dropdown menu.
3. Click on 'New SQL Server Registration.
4. Type in the name of the server 'server_name'.
5. Click 'Add' & then 'Next'.
6. The SQL Server option should be selected, 'Next'.
7. Select Login Automatically.
8. Enter your Login Info
9. Click 'Next' again.
10. Click 'Finish'.
11. You should now be able to remotely access SQL Server and manage your database.

Q: SQL server registration times-out.

A: From Enterprise Manager, click on the Tools menu. Select Options > Advanced Tab: Here you can change the log in timeout. Try 10 seconds. Keep incresing until it works.

Q: Where can I get a Trial version of SQL Server.

A: SQL Server can be downloaded from: This download is 324 mb.

You can also order the evaluation CD for $10 at the following location:

The Eneterprise Manager will continue to work after the Trial has expired. This is the program you will use to connect with our SQL Server and Manage your tables, fields, and indexes.

Q: How often do you backup our database?

A: All our client databases are backed up on a daily basis. If you need to have the database restored, please email us and let us know the date you wish to have restored. Keep in mind that all existing database content is replaced with the restored databse.

Q: Can I use PHP on my Linux server to connect to SQL Server?

A: Yes, but you will first need to install the open source FreeTDS library to enable access through ODBC. Once installed and configured with a datasource name, you can use the PHP odbc_connect functions. See the following articles for more information:
Making a PHP Site on Linux Work with a Microsoft SQL Server
Adding SQL Server Support in PHP on Linux


Q: Do you notify us prior to upgrading MySQL?

A: Absolutely. MySQL version upgrades do not occur very often, but we do make sure to give our clients at least 1 or 2 weeks notice prior to performing an upgrade. We are flexible and can often delay upgrades if more time is needed.

Q: How do I transfer my Existing MySQL database to your server?

A: There are two ways to transfer your existing DB to our MySQL Server:

1. Use the "mysqldump" utility available in your /bin directory to transfer your db directly to our server:

mysqldump --user sourceUID --password=sourcePWD --opt existing_db | mysql -C target_db --user targetUID -- password=targetPWD


a. sourceUID is the userid on your current system,
b. sourcePWD is the password on your current system,
c. existing_db is the database name on your current system,
d. target_db is the database name we assigned to you on our system,
e. targetUID is the userid we assigned to you on our system,
f. targetPWD is the password we assigned to you on our system.

2. Below are instructions on a second way to transfer your database. The first method (above) is the recommended way to transfer your database especially if your database is large:

a. At the command prompt of your existing MySQL Server, create a dump of your database:

mysqldump –-user [user name] –-password= [password] [database name] > [dump file]

b. Log in to the phpMySQLAdmin interface (through our Client Login area), select your database, click on SQL, and cut and paste the SQL code from the dump file you created into the "Run SQL query/queries" Window. Click on "go" to complete the restore.

Q: How often do you back up our database?

A: All our client databases are backed up on a daily basis. If you need to have the database restored, please email us and let us know the date you wish to have restored. Keep in mind that all existing database content is replaced with the restored databse.

Q: What version of MySQL and PHP are you currently running?

A: We run PHP version 5.3.3 on both our Windows and Linux machines. Our shared MySQL server is currently running version 5.1.66.

SelectSpiderlink Billing

Q: How do I open an account?

A: You can open an account by filling out our online order form. Just click on Sign-up from our Home page.

Q: How can I contact you about my billing questions?

A: You are welcome to call or email us anytime. You can also view all your billing information and prior invoices online by logging into our Client Login Area.

Q: How do you bill your customers?

A: You will be billed by a Email Invoice at the begining of every month. Automatic payment can be set up for : Mastercard,Visa, American Express or Discover.

Q: Can I upgrade from the Standard Hosting Plan to the Premium Plan?

A: You may upgrade your account at any time. The normal setup fee for signing up applies.

Q: What are the fees for registering a Domain name.

A: The two most widely known Registrar's are Network Solutions and Both charge $35 for 1 year. There are discounts for customers who register domain names for longer than one year.

Q: What are Verisign's fees for a secure certificate?

A: If you wish to implement SSL for your domain, you will require a Digital ID from Verisign or another certification agency. Verisign charges a one-time setup fee, and then a yearly renewal. Charges for a standard SSL Digital ID are $349 per/year, and $249 renewal for each additional year.

Q: What are the payment terms for my account?

A: Payment is due 15 days from the time you receive our invoice. Customers with credit cards on file will be billed automatically at the beginning of each month. Please see our billing policy at Billing Terms for more details.

Q: What happens if my account is delinquent?

A: We will always attempt to contact you prior to taking any action on your account. If we are unable to get in touch with you and your account remains past due for longer than 30 days, we may disable your FTP or Web account.

SelectSpiderlink Services

Q: Do I need to have my own computer connected to the Internet to have a Web Site?

A: With our shared web hosting solutions, you can rent space on our servers so that your web site will be up and running 24/7.

Q: If I get a Web Site, how will people find it?

A: There are many ways to announce your new Web site to the world. One way to get started is by visiting all the major search engines and entering your URL manually. There are also services like that will submit your listing to multipe search engines. Pay by click services are the best way to reach a targeted audience. Try visiting for more information.

Q: Can we resell space on your server?

A: Yes. You can resell our server space and our services as your own. For more details visit Resellers. Discounts are available for resellers with several sites.

Q: As resellers, will we have full control of our client's web accounts?

A: Yes, if you are an existing customer and wish to order a new Virtual Host account for your customers, we will send you all the information you will need to manage the new account. When you fill out our on-line order form for a new account, make sure you enter your client login information in the form. Also, make sure to select that you are a reseller. After we setup the account and email you the information, you will have full control of your customer's account Web accounts.

Q: I'm concerned about speed. How is your connectivity to the Internet?

A: We are connected directly to the backbone of the Internet through mutliple carriers with in-building SONET ring (up to OC48) and is composed of MCI Worldcom, PacBell, At&T, Level 3, Quest, Nextlink, GST, and others. Our connection is burstable to 100 Megabits, and there is always 60% left available for any unforseen bursts of traffic or sudden growth. The Internet is a complex and world-wide network, which means that bottlenecks at any place between two points can cause the site to download slower for some depending where they are connecting from. Many ISP's in Southern California use very congested public pipes such as MAE-West to connect to the Internet because it is much cheaper. We pay much higher prices for connectivity in order to give our customers the fastest and less traveled pipes for the best connectivity no matter where the customers are coming from.

Q: How can I contact you?

A: Please visit our Contact Us Page.

We can be reached by email and phone, and we can also be paged 24/7 for any type of emergency.

Q: How long does it take to open an account?

A: It usually takes 24 hours to get the account ready for the client unless there are special features the client needs. Spiderlink will also "rush" an account setup, if necessary.

Q: Can I transfer my domain name from another provider to Spiderlink?

A: Yes. When you are ready to initiate the transfer, you will need to vist the site of the registrar you used when you first registered your domain name. After you log in, you will need to change the DNS server names to the following:
Secondary DNS Server: NS2.SPIDERLINK.COM
After you have successfully changed the DNS Server names, it takes between 24 to 48 hours for the modifications to propagate.

Q: How long does it take to register/transfer a domain name?

A: It normally takes between 2-5 business days to transfer a domain name.

Q: Do you offer dial-up access?

A: Spiderlink does not offer dial-up services. All our bandwidth is reserved for web hosting.

Q: What operating system do you use?

A: We run Windows NT/2000 Server and Windows 2000 Advanced Server.

Q: Do your servers offer secure connections?

A: Yes, they do. All our servers are equiped to handle SSL transactions. A secure server connection requires the use of a digital certificate assigned by a company such as Verisign. In order to acquire a certificate, a private/public key pair must be generated by the server where the Web site will be hosted. Next, the interested party must sign up with Verisign by give them the public key, company name, address information, and domain name. This can all be done on-line using their on- line Web form. After Verisign receives payment and approves the request, they then need to assign the interested party a "digital ID", which is is then installed on the server. This process is time consuming and costly, but it is necessary in order to be able to use your own domain name for performing secure transactions using SSL.

Q: How is my web space calculated?

A: We have a monitoring program that sums up the total size of all your collective files on a regular basis. Your desktop database's and scripts are included as well.

Q: How do I upload and update my web files?

A: There are two ways to upload and maintain your web content. You can use an FTP program to upload your files/changes, or you can use Microsoft FrontPage. Many web authoring tools have FTP programs bulit in so that you can easily update your site.
After we setup your web account, we will send you an email with your user ID and password, and detailed instructions on how to procede.

Q: Do my email accounts come with redirection and alias capabilities?

A: Yes. Each mail account can be redirected to multiple email addresses and can also have multiple aliases. You can managed your Aliases through our Client Login area.

Q: Do you do backups and, if so, what do I need to do to have files restored?

A: We back up your WWW content on a regular basis. If you need a file restored, please send email to letting us know your domain name, the file to be restored, and the date.

Q: Will the monthly bandwidth be enough for my site?

A: We define your bandwidth usage as the amount of data transfered from your website, FTP site. This does NOT include files you copy to the servers, or email that is received or sent. Our limit of 2GB for our Standardy Plan seems to be enough for 98% of our customers. Our Premium Plan allows up to 5GB's of bandwidth without any surcharges.

Q: What are the Spiderlink DNS server names?

A: The following Name Servers are needed when registering a new domain name that will be hosted on our servers:

Secondary DNS Server: NS2.SPIDERLINK.COM

Q: How do you perform a trace route?

A: 1. From your Dos Prompt, type:
tracert > c:\trace1.txt

2. The trace can take up to a few minutes. Give it time to finish. The c:\trace1.txt is the output of the trace.

3. Run another couple of traces and call the output file c:\trace2.txt, c:\trace3.txt, etc.

4. Send us an email with the following files as attachments: c:\trace1.txt, c:\trace2.txt, c:\trace3.txt, etc.

Please also try visiting This site allows you to perform trace routes from different locations on the planet.

Q: How do you protect yourselves from Viruses?

A: We have the latest version of Norton Anti-Virus installed on all our servers.

SelectWeb Server FAQ

Q: How does the server know which one of my files is my home page?

A: You will need to name your home page "default.htm", "index.htm" or "index.html". When your customers type in, this file is the first Web page they will see. Clients using scripting languages like PHP or ColdFusion can use index.php or index.cfm respectively. The default page for other supported scripting languages can usually be accessed as index.[extension].

Q: Is there a way to secure certain Web pages so that visitors are prompted for a user ID and password?

A: Yes. This can be accomplished by first creating a sub-directory in your Web root, and emailing us the name of that directory. We will then "secure" this sub-directory with your existing FTP user id and password. Any Web pages you place in this directory cannot be viewed by a Web browser unless they enter a valid id and password. We do not charge a monthly fee for this, however, we may impose a setup fee for multiple secure directories with additional userid/passwords.

Q: What kind of Web servers are you running?

A: All of our physical servers are high performance Intel based machines. Our storage devices are mirrored with RAID1 for fault tolerance. We have a mixed environment of both Windows and Linux based virtual servers. You are always welcome to ask us about the specific configuration of the server you occupy.

Q: What operating system and Web server software do you use?

A: All our servers are running Microsoft Windows NT Server 4.0 or Windows 2000. The Web server software we use is Microsoft IIS.

Programming References

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Database References

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Content Management

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Our technicians specialize in Windows Server and Linux Hosting, so you can count on quick effective solutions to any of your technical needs. Our friendly and knowledgeable team is very responsive, and unlike most Internet providers, we respond to your support emails within minutes. Our quick response time is what sets us apart from the rest! If you cannot find answers to your questions on our site, please feel free to email or call us with any questions. We are here to help provide you with real solutions.

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