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Support Services
Per/IncidentBasic SupportStandard PlanPremium Plan
Plan Details
Pricing$75 per/hr$245 per/month$490 per/month$980 per/month
Hours Included1 hr min4 hours8 hours16 hours
Remote Hands Support  YESYESYESYES
Email SupportYESYESYESYES
On-Site SupportAdd $20 per/hrIncluded*Included*Included*
Off Peak SupportAdd $55 per/hrAdd $55 per/hr2 hrs Included*4 hrs Included*
Email HostingN/A5 Users20 Users50 Users
Spam FilteringN/AYESYESYES
Web HostingN/AShared StandardShared PremiumShared Premium
DNS HostingN/AYESYESYES
Remote BackupsN/A10GB (1 server)30GB (2 servers)100GB (3 servers)
 

 
Management/Administration
Network SupportYesYesYesYes
Hardware/SoftwareYesYesYesYes
Third Party SoftwareYesYesYesYes
OS/App SupportYesYesYesYes
Servers/WorkstationsYesYesYesYes
Firewall SupportYesYesYesYes
Virus RemovalYesYesYesYes
Database SupportYesYesYesYes
PHP ProgrammingYesYesYesYes
Local BackupsYesYesYesYes
Online Knowledge Base  YesYesYesYes
Online DocumentationYesYesYesYes
General ConsultingYesYesYesYes
 
Email Features
Pop3/IMAP/SMTPYesYesYes
SSL EncryptionYesYesYes
Aliases/ForwardingYesYesYes
Spam/Virus FilteringYesYesYes
Online ManagementYesYesYes
 
Off Site Backup/Recovery Services
Daily BackupsYesYesYes
Weekly BackupsYesYesYes
Monthly BackupsYesYesYes
 

* Per/Incident prices are based on support during business hours. Off peak hours will incur an additional $55 per/hour charge.

* Plans include incidents during business hours unless specified. Off peak hours will incur an additional $55 per/hour charge.

* Support hours beyond plan limit will be billed on a per/incident basis.

* A $2.50 per/mile charge will apply to On-Site visits beyond a 5 mile radius from our offices.

Your Support Specialist Your Support Specialist

Our offices are located in beautiful Redondo Beach California. You can always count on our highly skilled software and hardware technicians for fast, competant, and personalized service. Our normal business hours are Monday - Friday 9:00am through 5:30pm Pacific Standard Time. We also provide off peak hourly support when needed.

IT Services Since 1996 IT Services Since 1996

At Spiderlink we provide a variety of technical support and IT consulting services for your business. We specialize in Windows based workstations/Laptops, and Windows and CentOS/Red Hat Linux servers. We are experts at troubleshooting and resolving both hardware and software issues. If you are a small or medium sized business looking to outsource your IT and computer related operation please contact us for more information.

Remote Access Support Remote Access Support

With our Remote Access support tools we can provide quick and effective assistance for your workstations or servers. Whenever necessary we can remotely take control of your system while you watch so we can more effectively troubleshoot the problem.

Remote Backups Remote Backups

Protect your valuable business data with our advanced and secure off site backup service. With our highly advanced and efficient incremental backup technology, your files are transmitted using the least amount of bandwidth possible each day. Our software detects and captures only those files that have been added or modified since the previous backup.

Wide Range of Support Wide Range of Support

♦ PC Troubleshooting

♦ Performance Tuning

♦ Routers and Switches

♦ Firewall and Security

♦ Remote and Local Backups

♦ Networking Support

♦ DSL, Cable and FIOS Setup

♦ Hardware/Software Upgrades

♦ Spam and Virus Protection

♦ Rmote Access

♦ Web Services

♦ Email Services

♦ Programming/Data Processing