Billing Policy

Spiderlink Billing Policy

We currently accept checks, money orders, Visa and MasterCard. Customers outside the US must pay either by credit card, or by check or money order drawn in U.S. funds. Once your account is activated, you will receive a monthly invoice for your services. Any pre-paid months will show as a credit on your account.

If you are paying by check or money order, the setup fees and the first monthly fees must be paid in advance. One month after your account is activated, and every month thereafter, you will receive an invoice.

Clients requiring programming or other services beyond the scope of their hosting contract will be billed separately. Our hourly fees start at $75 per/hour.

If you are paying by check or money order, you should send in your payment upon receiving our invoice. You may pre-pay as many months in advance as you choose; your invoice will show a credit balance until the amount you have paid is exhausted. Credit card customers will be charged automatically for monthly fees at the beginning of each month. A monthly invoice will also be generated showing charges and payments for the current billing period.

Service Cancellation

You may cancel your Spiderlink account at any time. You can send your cancellation notice to us by e-mail, fax, or snail mail. Your cancellation will be effective at the end of your current billing period, which is the end of the current calendar month. No refund will be given for the service fees paid for the month that you send in your cancellation, however, if you have prepaid for multiple months, we will refund 100% of the unused portion.

DNS services must be transferred for customers moving to a different hosting provider. Arrangements must be made with new provider for any such migrations.